Privacy policy

Information Collection:
We collect personal information such as name, contact details, financial information, and identification for the purpose of providing our services.
Use of Information:
Your information is used to process loan applications, manage accounts, communicate with you, and comply with legal obligations.
Data Protection:
We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is completely secure. We advise users to take precautions while online.
Third-Party Disclosure:
We do not sell or rent your personal information to third parties. We may share information with third-party service providers who assist us in delivering our services, under strict confidentiality agreements.
User Rights:
You have the right to access, correct, or delete your personal information. For any inquiries, please contact us via our support channels.

What Are Cookies?
Cookies are small files stored on your device to help us improve your experience on our website.
Usage:
We use cookies to remember user preferences, analyze website traffic, and enhance security.
Managing Cookies:
You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

Data Encryption:
We utilize SSL encryption to protect sensitive information transmitted online.
User Responsibilities:
Users must keep their login credentials confidential and notify us immediately of any unauthorized access to their accounts.
Incident Response:
In the event of a data breach, we will notify affected users and take necessary steps to mitigate the impact.

Eligibility Criteria:
Clear criteria for loan eligibility and investment opportunities will be outlined on our website.
Interest Rates:
Interest rates are determined based on various factors, including creditworthiness and market conditions, and will be communicated during the application process.
Approval Process:
All applications are subject to a review process. We reserve the right to approve or deny applications based on our assessment criteria.

General Guidelines:
Refund requests will be considered within a specified timeframe (e.g., 30 days). Criteria for eligibility will be outlined on the service page.
Processing Time:
Approved refunds will be processed within a certain number of business days. Users will be notified of the status of their refund request.

How to Submit Complaints:
Users can submit complaints through our dedicated contact page or customer service email.
Response Time:
We aim to respond to complaints within a specific timeframe (e.g., 5-7 business days).
Escalation Process:
If a complaint is not resolved satisfactorily, users may escalate their concerns to a senior management team member.

General Limitation:
Canada Union Trust will not be liable for any losses or damages arising from the use of our services or reliance on the information provided on our website.
User Responsibility:
Users are responsible for their own financial decisions. We encourage consulting with a financial advisor before making significant investment choices.

The information provided on our website is for general informational purposes only and does not constitute financial advice. We encourage users to seek professional advice tailored to their individual circumstances.